Philosophy and purpose
Since its inception, the company has been adhering to the business philosophy of “based on the market with technology and won trust with service”. As always, based on the “simple, practical and efficient” R & D design concept, it has continuously designed more advanced functions and higher production efficiency Equipment to provide customers with the most practical products and the best services. We are willing to do long-term, partnership cooperation with customers. The success of customers is our own success. "Win-Win Together, Win-Win Cooperation" will be our company's purpose to provide long-term technical support services. From our perspectives:
Service is a culture, not just representing a system and procedure, and should be integrated into the corporate culture and accepted and pursued by all employees.
Service content comes from user needs. We continue to provide users with high-quality and efficient services, and increase self-blood service mechanisms through paid services to improve service quality. At the same time, we seek to improve service content and service methods so that both parties can obtain the best benefits from them.
We provide users with standardized, professional, diversified and productive services. Standardization represents service specifications, professionalism represents service quality, diversification represents service content, and productization represents different service quality and value, with customer satisfaction as the measurement standard.
Before the product is purchased, we will comprehensively analyze and recommend to the customer the product that best suits the actual needs, and let the customer know the performance characteristics of the selected product.
In product purchase, we promise to let customers know the completion of the product clearly. Production and delivery are strictly in accordance with the relevant provisions of the contract terms, to ensure that the product is intact and delivered to the place requested by the customer within the prescribed time.
During the warranty period, under normal storage, transportation, maintenance, and use conditions, if there is a quality problem, it is responsible for free repair or replacement, and provides relevant maintenance and repair knowledge; such as product damage or improper work caused by improper user use Normally, the company provides paid maintenance services for the product. Products outside the warranty period will also be provided with paid repair services.
The company promises:
- We attach great importance to your feedback on quality information, and all quality feedback information will be answered;
- Install, commission and train buyer technicians for the equipment sold as required by the contract.
- During the warranty period, in addition to human damage and force majeure, the equipment itself has a quality problem and is committed to repair services.
- Our company provides long-term technical support. If the seller's on-site service is required outside the warranty period, only the cost will be charged (within China).
- Our company has sufficient supplies of wearing parts. If the buyer requests to order spare parts, our company can provide them in time.